Refund and Cancellation Policy

Somatic Intimacy Effective Date: 24th January 2026 Last Updated: June 2026

Overview Coaching: Cancel 24+ hours = full refund | Reschedule 12+ hours = free Packages: Cancel 24+ hours = refund unused sessions | Reschedule 12+ hours = free Pelvic Floor and Tantric Bodywork: Cancel 48+ hours = balance refund (deposit non-refundable) | Reschedule 48+ hours = one free reschedule

Late/No payment = Auto-cancellation with fees Boundary violations = Immediate session termination without refund

This policy applies to all services offered by Somatic Intimacy Coaching. By booking a session or purchasing a package, you agree to the following terms.

1. RESCHEDULING POLICY

1.1 Coaching Sessions (Individual)

  • Payment required: Full payment must be received at least 24 hours before your scheduled session

  • 12-hour rescheduling notice required: You may reschedule your session up to 12 hours before the scheduled start time at no charge

  • Late rescheduling (less than 12 hours): Treated as a cancellation; 100% of session fee is charged

  • Reschedule-then-cancel prohibition: Rescheduling a session and then subsequently cancelling that rescheduled session is not permitted and will result in forfeiture of the full session fee

1.2 Coaching Packages (3-Pack)

  • Payment required: Full package payment must be received at least 24 hours before your first scheduled session

  • 12-hour rescheduling notice required: You may reschedule any session in your package up to 12 hours before the scheduled start time at no charge

  • Late rescheduling (less than 12 hours): Treated as a cancellation; that session is counted as "used", but may be rescheduled at Ami's discretion

  • Reschedule-then-cancel prohibition: Rescheduling a session and then subsequently cancelling that rescheduled session is not permitted and will result in that session being counted as "used"

1.3 Pelvic Floor and Tantric Bodywork Sessions

TIER 1: Early Reschedule (48+ hours notice)

  • One free reschedule permitted: You may reschedule your session once with at least 48 hours notice at no charge

  • Deposit remains safe: Your non-refundable deposit remains retained for the rescheduled session

  • Requirements:

    • A mutually agreeable alternative date must be arranged within 2 months

    • The venue must be available for the new date

    • Venue cost exception: If external venue rental costs have already been incurred and cannot be transferred to the new date, you will be responsible for the difference

TIER 2: Late Reschedule (12-48 hours notice)

  • Deposit forfeited: Your original deposit is forfeited

  • Rescheduling permitted at my discretion: If I agree to reschedule and venue availability permits

  • New deposit required: You must pay a new non-refundable deposit for the rescheduled session

  • Balance payment: You must pay the full session balance at least 48 hours before the new session date

TIER 3: Very Late Reschedule (less than 12 hours notice)

  • Treated as cancellation: Full session cost is forfeited (deposit + balance)

  • Rebooking: You may book a new session as an entirely new booking with new deposit and payment

Additional Conditions:

  • Reschedule-then-cancel prohibition: If you reschedule your session and then subsequently cancel that rescheduled session, the full session cost is forfeited regardless of notice period

  • Maximum reschedules: Only ONE reschedule is permitted per original booking (Tier 1); subsequent reschedule requests will be treated under Tier 2 or Tier 3 depending on timing

2. CANCELLATION POLICY

2.1 Coaching Sessions (Individual)

  • Payment required: Full payment must be received at least 24 hours before your scheduled session

  • 24-hour cancellation required: You must cancel at least 24 hours before your scheduled session start time to receive a refund

  • Late cancellation (less than 24 hours): 100% of session fee is charged and non-refundable

  • No-show: 100% of session fee is charged and non-refundable

2.2 Coaching Packages (3-Pack)

  • Payment required: Full package payment must be received at least 24 hours before your first scheduled session

  • 24-hour cancellation required: You must cancel individual sessions at least 24 hours before the scheduled start time

  • Late cancellation (less than 24 hours): That session is counted as "used" for refund calculation purposes

  • No-show: That session is counted as "used" for refund calculation purposes

  • Package refund: See Section 3.2 for package refund calculations

2.3 Pelvic Floor and Tantric Bodywork Sessions

  • Deposit: A non-refundable deposit is required at booking

  • Full payment required: Complete session cost must be paid at least 48 hours before your scheduled session

  • 48-hour cancellation for balance refund: You must cancel at least 48 hours before your scheduled session start time to receive a refund of the balance payment

  • Deposit is always non-refundable except as outlined in Section 4

  • Late cancellation (less than 48 hours): Full session cost is forfeited (deposit + balance payment)

  • No-show: 100% of total session cost is forfeited

3. REFUND POLICY

3.1 Coaching Sessions (Individual)

  • Timely cancellation (24+ hours): Full refund issued within 7-10 business days

  • Late cancellation or no-show: No refund

3.2 Coaching Packages (3-Pack)

  • Refund calculation: If you request a refund on an unused portion of your package, completed sessions (including late cancellations, no-shows, and reschedule-then-cancels) will be charged at the standard individual session rate, with the remaining balance refunded

    • Example: If you've completed 1 session from a 3-pack and request a refund, you'll be charged the standard individual session rate for that completed session, and refunded the difference from your package payment

  • Refund processing: Refunds are processed within 7-10 business days

  • Cancellation policy still applies: Individual sessions within a package are subject to the 24-hour cancellation policy; late cancellations result in that session being counted as "completed" for refund calculation purposes

3.3 Pelvic Floor and Tantric Bodywork

  • Timely cancellation (48+ hours): Balance payment refunded within 7-10 business days; deposit is non-refundable

  • Late cancellation (less than 48 hours): No refund; full session cost is forfeited (deposit + balance payment)

  • No-show: No refund; 100% of total session cost is forfeited

  • Deposit: The deposit is always non-refundable regardless of cancellation timing, except as outlined in Section 4

4. EXCEPTIONS

4.1 Venue Unavailability

The deposit for pelvic floor and tantric bodywork sessions will be refunded at my sole discretion only if:

  • The booked venue becomes unavailable, AND

  • No mutually agreeable alternative date or venue can be arranged

4.2 Provider Cancellation

If I need to cancel or reschedule your session for any reason:

  • You will receive full notice and opportunity to reschedule at no penalty

  • If rescheduling is not possible, you will receive a full refund including any deposits

4.3 Emergency or Extenuating Circumstances

In cases of genuine emergency (serious illness, family emergency, etc.), I may exercise discretion in applying this policy. Please contact me as soon as possible to discuss your situation. Any exceptions are at my sole discretion and do not set precedent for future cancellations.

5. HOW TO CANCEL OR RESCHEDULE

To cancel or reschedule your session:

Important: Cancellations and reschedules must be confirmed by me to be valid. Please ensure you receive confirmation of your cancellation/rescheduling request.

Response time: Cancellation/rescheduling requests will be confirmed within 24 hours. If you do not receive confirmation, please follow up immediately.

6. TIME CALCULATIONS

  • All time calculations are based on the scheduled session start time

  • Times are calculated in Australian Eastern Standard/Daylight Time (AEST/AEDT)

  • "48 hours before" means at least 48 hours (2 full days) prior to the session start time

  • "24 hours before" means at least 24 hours (1 full day) prior to the session start time

  • "12 hours before" means at least 12 hours prior to the session start time

7. PAYMENT METHODS & PROCESSING

  • Refunds will be issued to the original payment method

  • Refund method: All refunds will be processed by bank transfer

  • Bank account required: You must provide valid Australian bank account details to receive your refund

  • International transfers: For refunds to bank accounts outside of Australia, you will be responsible for any international banking fees or charges deducted from the refund amount

  • Refund processing time: Refunds are processed within 7-10 business days. Please allow an additional 3-5 business days for the refund to appear in your account after processing

7.1 Late or Non-Payment

  • Payment reminders: You will receive payment reminder notifications before the deadline

  • Automatic cancellation: If full payment is not received by the required deadline (24 hours before coaching sessions, 48 hours before pelvic floor and tantric bodywork sessions), your session will be automatically cancelled

  • Late cancellation fees may apply: If the payment deadline falls within the cancellation notice period, standard late cancellation fees will apply

    • Example: If you book a coaching session for Monday at 2pm but fail to pay by Sunday at 2pm (24-hour deadline), your session is automatically cancelled. Since this is within the 24-hour cancellation window, the full session fee is forfeited

  • Grace period: A 2-hour grace period may be offered at my discretion for genuine technical payment issues only

8. BOUNDARIES AND SESSION TERMINATION

8.1 Session Boundaries

All sessions are conducted within clearly defined professional boundaries, which will be communicated to you before your session begins and may be reiterated during the session.

8.2 Right to Terminate Session

If my stated boundaries are crossed or violated during a session, I reserve the right to immediately terminate the session without refund. This includes but is not limited to:

  • Inappropriate physical contact or behavior

  • Disrespectful or abusive language

  • Requests for services outside the agreed scope

  • Violation of consent or professional boundaries

  • Intoxication or substance use during the session

  • Behavior that makes me feel unsafe or uncomfortable

No refund will be provided for sessions terminated due to boundary violations, and the full session cost will be forfeited regardless of how much time has elapsed.

8.3 Mutual Respect

I am committed to maintaining a safe, professional, and respectful environment for all sessions. I ask that you honor the same commitment.

9. POLICY ACKNOWLEDGMENT

By booking a session or purchasing a package, you acknowledge that you have read, understood, and agree to be bound by this Refund and Cancellation Policy, including all terms regarding boundaries and professional conduct.

Booking confirmation constitutes acceptance: Your booking confirmation email will include a copy of this policy. Proceeding with your booking after receiving this confirmation constitutes your acceptance of these terms.

10. POLICY CHANGES

I reserve the right to update this policy at any time. Changes will be:

  • Posted on my website with a new "Last Updated" date

  • Communicated to existing clients via email

  • Applied only to bookings made after the update date

  • Existing bookings: Bookings made before policy changes will be honored under the terms in effect at the time of booking.

11. DEFINITIONS

  • "Session start time": The scheduled beginning time of your booked appointment

  • "Business days": Monday through Friday, excluding Australian public holidays

  • "Completed session": Any session that has been attended, or counted as "used" due to late cancellation, no-show, or policy violation

  • "Balance payment": The remaining payment amount after the initial deposit has been paid

  • "Boundaries": The professional and ethical limits that define appropriate conduct, communication, and behavior during sessions

Questions? If you have any questions about this policy, please contact me at Ami (at) somatic-intimacy.com before booking.